|
Q. How are
your CareGivers selected?
A. Each one of
our CareGivers is thoroughly interviewed, reference
checked and triple screened. We conduct an in depth 3rd
party background check to research and verify past
history. Every CareGiver is an employee of Heavenly Touch
and they are bonded and insured for additional protection.
Back to Top
Q.
Who pays the CareGivers?
A. We do. They
are our employees and are paid through our regular
payroll. We take care of all their employment, payroll
taxes, insurance, social security and worker’s
compensation so that you don’t have to worry about
anything.
Back to Top
Q. Are you licensed, bonded and insured?
A. Yes, and all of our
employees are covered by Worker's Compensation Insurance
as well to insure worry-free service to all of our
customers.
Back to Top
Q.
How do you find such good people?
A. We start our employees from day one making top wages
(we have always paid considerably above minimum wage), we
treat them right, and of course do the necessary reference
and background check. We also offer more incentives and
benefits than most other services.
Back to Top
Q. How
can I make payment?
A. We accept
cash, check, MasterCard and Visa. For senior care
services, we require a small
deposit before services begin, then we can bill you on a
weekly basis, payable within 10 days.
Back to Top
Q.
Do you accept insurance?
A. We are a
private pay company, and while most health insurance plans
do not cover our services, many Long Term care plans do
cover non-medical home care and assistance with activities
of daily living. We can review your Long Term policy and
offer you a comprehensive plan to meet your future care
needs.
Back to Top
Q.
Will I have to sign a contract?
A. Not a
contract, but an agreement that acknowledges that you will
not offer any Heavenly Touch personnel private employment
and that you will provide at least a 2 week notice upon
cancellation of service. This agreement also clearly
defines the services that Heavenly Touch will be providing
and payments policies for your convenience.
Back to Top
Q. How much
notice do you need for scheduling?
A. We schedule a
week in advance but can usually place someone within 24
hours if need be.
Back to Top
Q.
Can I interview the CareGiver?
A. Our company
is responsible for screening, hiring, managing and
scheduling the CareGivers and we have many years
experience in this area. Our initial In-Home consultation
with the client and family will help us to develop a
profile of the type of CareGiver the client wants and
needs. If a client wants to change CareGivers for any
reason, we will do so at no charge, as many times as
necessary until the client is completely satisfied. That
is our “Warranty of Compatibility”.
Back to Top
Q. Can my regular cleaner do additional tasks not covered in my daily program?
A. Yes, just call the office with your request or email / fax our next visit checklist, a minimum of 48 hours before your scheduled visit. Since we work on a schedule with multiple home owners we do our best to accommodate everyone’s needs.
Back to Top
Q. What
are your fees?
A. The cost of our service
depends on the particular job / visit, conditions and frequency
that you desire. We can customize a package for any
customer and any budget. We do have special discounts (click
here for details) for new customers and
also provide additional specials for our regular customers
including a $25 Refer-a-Friend program (click
here for details). We will quickly provide
a quote when you phone us to discuss your particular
needs. We charge an all-inclusive fee for our services
with no hidden fees or charges. The only additional charge
is 42¢ per mile for incidental transportation if
necessary. Please call or email us to set up a FREE
In-Home consultation to help evaluate your needs.
Back to Top
Q. Do you offer gift certificates?
A. Yes. We can even customize our gift certificates to your specifications. Just contact your local
Heavenly Touch office, we’d be happy to assist you. (click
here for more Gift Certificate info)
Back to Top
Q.
Why should I choose Heavenly Touch?
A. Besides the fact that our
corporate offices of Heavenly Touch have more than 28
years accumulated experience in Home Care services, each
locally owned and operated Heavenly Touch owner have
committed themselves to their Senior Care business, along
with their CareGivers who are professionally trained &
experienced to provide a much needed and valued service to
their communities.
We have the experience and superior reputation and
understand what it takes to provide dedicated and
compassionate care.
Back to Top
You
Are in Charge – of everything.
Heavenly Touch will not dictate to you your schedule. It
is our job to adjust to your schedule and make sure that
you remain comfortable in your own home.
Free In-Home Consultation – allow us to visit you and
your family in the privacy and comfort of your own home
…
Contact
us to schedule a convenient time to
discuss all of the care and options available to you.
|
